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Open your namobook247 privacy choices

Our Privacy Policy explains what we collect when you create an account, enter the lobby, use UPI, Paytm or PhonePe, and contact support.

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namobook247 Open your namobook247 privacy choices
CONTACT PATHS

Start a privacy request with us

Privacy questions should reach the team that can verify your account and trace the record you mean.

Account privacy email Send privacy requests to [email protected] with your registered mobile number, account email and the specific record you want checked. We may ask for extra verification before changing or sharing account details.
Live support privacy queue Use the support chat after signing in when your question relates to cookies, login history or a recent payment record. Our team can raise a privacy ticket while keeping account details inside the secure session.
Payment record assistance For UPI, Paytm or PhonePe privacy queries, share only the transaction reference, date and amount shown in your app. Do not send full card images, bank passwords or unrelated identity documents.
DATA HANDLING

Browse how we handle account data

Privacy controls sit across registration, login, wallet activity, game sessions and support. We keep records in separate systems where possible, restrict staff access by role, and log changes made to sensitive account…

Details we collect

We collect account identifiers, contact details, age-confirmation status, device signals, login records, wallet references and support messages. These records help us run the account, verify changes and respond when you ask about activity.

Why we use data

Your data is used to create and secure the account, process UPI, Paytm and PhonePe checks, show relevant account status, handle withdrawals, answer support requests and meet duties under applicable law.

Cookies and device signals

Cookies, local storage and device signals help us keep you signed in, reduce repeated checks, measure page errors and spot risky login behaviour. You can clear browser cookies, though some account functions may need them.

Account security controls

We use verification steps for password resets, wallet changes and withdrawal checks. Staff access is limited to work needs, and sensitive support actions are recorded so unusual account changes can be reviewed.

Retention and deletion

We keep personal records only as long as needed for account operation, dispute handling, payment checks, security logs and legal duties. When retention no longer applies, records are deleted or made non-identifying where practical.

Change requests

You can ask to correct contact details, update account records or receive a copy of certain personal data. We verify the request first, then explain what can be changed and what must be retained.

Check your privacy policy questions

These answers explain how the Privacy Policy works when you open an account, use the wallet, contact support or ask for changes. They are written for India account holders and should be read with the full policy wording on this page. If you need a decision on your own account, contact us through the privacy paths above.

It covers account details, contact data, login history, device signals, cookie records, wallet references, game session records and support messages. It also covers verification details we request when you ask for account changes or withdrawals.

We use local payment references to match deposits, check withdrawals, resolve failed transfers and answer disputes. We do not need your banking passwords, full app screenshots or unrelated personal documents for a normal privacy request.

Yes. Write from your registered email or signed-in support chat and state the detail that needs correction. We verify your identity before changing sensitive fields such as mobile number, email, wallet reference or withdrawal details.

Cookies help keep sessions active, remember basic preferences and detect unusual sign-ins. You can clear or block many cookies in your browser, but some account, wallet and security checks may not work correctly without them.

Access is limited by work role. Support can see records needed to answer your query, payment staff can review wallet references, and security staff can check login events. Sensitive actions are logged for audit purposes.

Retention depends on the record type. Some support messages can be removed sooner, while payment, security and dispute records may be kept longer to meet legal duties, fraud checks and account-resolution needs.

Eligibility and access depend on local law and are available where local law permits. If a privacy request also affects access, verification or withdrawal checks, we explain the data steps before making account changes.

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